For our most current processing times, please visit our Track Order information page. In the event that your estimated processing time has expired and you still haven't received the certificate, please email us or give us a call.

Yes, the certificates are official, raised seal - long form version certificates certified by the Kentucky Department of State Health Services accepted by all state and federal agencies suitable for obtaining a passport. There are no restrictions for this type of certificate.

Please respond directly to your confirmation email with the item(s) as an attachment. You may also upload a scanned copy of your items by following this link.