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Frequently Asked Questions

  • There are three (3) ways to order a vital record:


    1. Online
    1. Fill out the online order form found here
    2. If you have not supplied all the supporting documentation after checkout, please do so by clicking here
    2. By mail
    1. Print and fill out the necessary form(s) here
    2. Mail the form(s) to the appropriate vital statistics unit, which will be listed on the application form, along with your payment (check or money order)

    If you have questions regarding this method, please click here

    3. In person
    1. Visit a branch (click here to find the location nearest you)
    2. Bring an acceptable form of identification
    3. Pay the fee (cash, check, money order, credit or debit)
  • Certificates
    • Birth: Certificates cost $9 (additional copies are $4 each)
    • Death: not currently available

    Our transaction fee starts at $14, but may vary depending on the delivery method.

  • Identification is required to establish proof of the requestor’s identity to ensure that they are qualified to obtain the vital record. The requestor must be able to provide identification in accordance with one of the following options:

    One (1) Primary or Three (3) Secondary IDs are required:

    Primary Photo IDs- Submit a legible photocopy of ONE of the photo IDs listed below (must be current, valid, and contain the requestor’s name and photo):

    1. State-issued Driver License or Identification Card
      • Florida Licenses can be expired up to 1 year past expiration date
      • Licenses from other states can be expired up to 1 month past the expiration date
    2. Passport
    3. Military ID, DD Form 2
      • Active has green background
      • Retired has blue background
      • White is a common access card
    4. Military Dependent ID, active or retired, DD 1173
    5. Learner's Permit (Instruction Driver's Permit if over 18 years of age)
    6. Resident Alien Card, Form 1-551 (permanent resident card)
    7. ID card issued by the US Department of Justice - Immigration and Naturalization, Form I-197
    8. Non-Immigrant Visa
    9. Alien Registration Card
    10. Temporary Resident Card
    11. Non-Immigrant Visa / Border Crossing Card
    12. Military Common Access Card
    13. ID card issued by US Department of Certificate of Naturalization
    14. Inmate ID card issued on or after January 1, 1991, by the Florida Department of Corrections
    15. Inmate ID issued by the US Department of Justice
    16. Pilot's License
    17. Concealed Weapons License
    18. US Employment Authorization Card

    -or-


    Secondary IDs- Submit legible photocopies of THREE of the following:

    1. Valid Vehicle Registration
    2. Vehicle Insurance Card
    3. Vehicle Title
    4. Current Traffic Citation
    5. Recent DMV Receipt for Fines Paid
    6. Some types of foreign ID
    7. Consular Report of Birth Abroad of a Citizen of the USA, FS 240
    8. Employment Photo ID with notarized statement from employer indicating they are currently employed
    9. School Photo ID with notarized statement from school indicating they are currently enrolled
    10. Credit / Debit card with photo
    11. Health insurance card
    12. Life insurance policy
    13. US Military Discharge papers, DD 214
    14. US Selective Service card (if through the school system)
    15. Veterans’ Administration (VA) card
    16. Motor vehicle operator’s license (photograph not included)
      • Note: a temporary driving permit is not acceptable
    17. Voter registration card
    18. Social security card
    19. Employment ID (photograph not included), with notarized statement from employer indicating they are currently employed
    20. Marriage license
    21. W-2 form (within past 3 years)
    22. Property tax bill
    23. Medicaid, or other social services form or identification
    24. Bill or other piece of mail addressed to applicant at the address he/she is providing; can use only one of these as part of the three
    25. Justice- Immigration and Naturalization, Form I-197
  • The following can order a birth certificate:

    • Self (if 18 years or older)
    • Parent (must be listed on the birth certificate)

    The following should be able to provide legal documentation supporting the relationship or reason for the request:

    • Legal Guardian
    • Legal Representative

  • None

Are the birth certificates official?

Yes, the birth certificates are official documents issued by the Florida Department of Public Health and are recognized and accepted by all state and federal agencies. The birth certificates can be used for several identifying purposes including, but not limited to: obtaining a passport or state-issued driver’s license/identification card, travel, employment, social security, school, etc

What kind of payment methods do you accept?

We accept Visa, MasterCard, JCB, American Express and Discover. Please contact us for more payment options.

Are you affiliated with the state of Florida?

We are a privately-owned site, not affiliated with nor endorsed by the state of Florida. However, we are dedicated to maintaining a positive relationship and reputation with everyone, including the Florida Department of State Health Services’ Vital Statistics Unit.

Are the birth certificates certified by the State of Florida?

Yes, the birth certificates are official, embossed seal certificates certified by the Florida Department of Health and accepted by all state and federal agencies.

What is an embossed-seal birth certificate?

A birth certificate with an embossed seal is used to show authenticity of a vital record and is specific to the state, county, or city the birth certificate was issued by. Vital records without an embossed seal may not be deemed sufficient.

What information is needed to place an order?

For all requested vital records, you will need to supply information as it appears on the original vital record. In addition, you will need to provide an acceptable form of identification - a photocopy of your valid and current identification (Driver's License, State Identification Card, Passport and/or Military Identification Card) as well as a signed copy of your application, which is provided after checkout.

What if I don’t have a current driver’s license for identification?

That’s okay. Expired drivers’ licenses can still be used along with other supporting forms of identification to prove one’s identity. We also accept many other forms of identification such as: social security cards, passports, marriage certificates, health insurance cards, voter registration cards, vehicle registrations, employment id cards, permanent resident cards, visas, utility bills, traffic citations, W-2 forms, etc. when a valid driver’s license cannot be provided.

Can anyone request a birth certificate?

Only a qualified applicant can request a vital record. Qualified applicants include one’s self, a parent or a legal guardian/representative. If a qualified applicant is not available, an Affidavit to Release a Birth Certificate must be completed by a qualified applicant authorizing the release of the birth certificate. Please email us for more information regarding this item.

How much do the birth certificates cost?

Fees vary depending on the vital record being requested, ordering method and type of delivery chosen at checkout.

How long will it take to receive my vital record?

The amount of time will depend upon what processing and delivery service is chosen. Processing begins once we confirm receipt of all required documentation. All expected processing and delivery dates are estimates and are not guaranteed. Expedited Express orders are typically processed within 2-4 Business Days. Expedited Basic orders are typically processed within 4-8 Business Days. Standard orders are typically processed within 10-20 Business days. For more details regarding delivery methods, please visit our Track Order page.

What if information on the birth certificate is unknown?

Without providing accurate information as it appears on the original birth certificate, a vital record will not be released. If information is unknown, most of the time it can be found by asking relatives or searching ancestral websites such as Ancestry.com.

Can you search for a vital record prior to submitting an application?

The fees you pay are for the search, not necessarily the vital record. Therefore, for a search to be performed, an application will need to be filled out and paid for prior.

What kind of payments do you accept?

We accept all major credit cards, including but not limited to: Visa, MasterCard and Discover.

What forms of identification do you accept?

We accept any of the following valid and current forms of identification (Driver’s License, State Identification card, Passport and/or Military Identification Card). If you cannot provide any of these forms of identification, please email us so we can provide you with more instructions.

How do I track my order?

For the most current processing times, please visit our Track Order information page. In the event your estimated processing time has expired and you still haven't received the birth certificate, please email us or give us a call.

Can I use the birth certificate I received to obtain a passport?

Yes, the birth certificates are official, embossed-seal birth certificates certified by the Florida Department of Health and accepted by all state and federal agencies suitable for obtaining a passport.

How can I submit the items to you?

Please respond directly to your confirmation email with the item(s) as an attachment. You may also upload a scanned copy of your items by following this link. (Please let us know if you were unable to utilize either of these options).

Can I place my order on hold so it doesn't expire?

Yes, please email us, and we will place your order on hold for as long as you need.

For more information, click here