Frequently Asked Questions
Yes, the birth certificates are official documents issued by the Florida Department of Public Health and are recognized and accepted by all state and federal agencies. The birth certificates can be used for several identifying purposes including, but not limited to: obtaining a passport or state-issued driver’s license/identification card, travel, employment, social security, school, etcWhat kind of payment methods do you accept?
We accept Visa, MasterCard, JCB, American Express and Discover. Please contact us for more payment options.Are you affiliated with the state of Florida?
We are a privately-owned site, not affiliated with nor endorsed by the state of Florida. However, we are dedicated to maintaining a positive relationship and reputation with everyone, including the Florida Department of State Health Services’ Vital Statistics Unit.Are the birth certificates certified by the State of Florida?
Yes, the birth certificates are official, raised seal birth certificates certified by the Florida Department of Health and accepted by all state and federal agencies.What is a raised seal birth certificate?
A birth certificate with a raised seal is used to show authenticity of a vital record and is specific to the state, county, or city the birth certificate was issued by. Vital records without a raised seal may not be deemed sufficient.What information is needed to place an order?
For all requested vital records, you will need to supply information as it appears on the original vital record. In addition, you will need to provide an acceptable form of identification - a photocopy of your valid and current identification (Driver's License, State Identification Card, Passport and/or Military Identification Card) as well as a signed copy of your application, which is provided after checkout.What if I don’t have a current driver’s license for identification?
That’s okay. Expired drivers’ licenses can still be used along with other supporting forms of identification to prove one’s identity. We also accept many other forms of identification such as: social security cards, passports, marriage certificates, health insurance cards, voter registration cards, vehicle registrations, employment id cards, permanent resident cards, visas, utility bills, traffic citations, W-2 forms, etc. when a valid driver’s license cannot be provided.Can anyone request a birth certificate?
Only a qualified applicant can request a vital record. Qualified applicants include one’s self, a parent or a legal guardian/representative. If a qualified applicant is not available, an Affidavit to Release a Birth Certificate must be completed by a qualified applicant authorizing the release of the birth certificate. Please email us for more information regarding this item.How much do the birth certificates cost?
Fees vary depending on the vital record being requested, ordering method and type of delivery chosen at checkout.How long will it take to receive my vital record?
The amount of time will depend upon what processing and delivery service is chosen. Processing begins once we confirm receipt of all required documentation. All expected processing and delivery dates are estimates and are not guaranteed. Expedited Express orders are typically processed within 2-4 Business Days. Expedited Basic orders are typically processed within 4-8 Business Days. Standard orders are typically processed within 10-20 Business days. For more details regarding delivery methods, please visit our Track Order page.What if information on the birth certificate is unknown?
Without providing accurate information as it appears on the original birth certificate, a vital record will not be released. If information is unknown, most of the time it can be found by asking relatives or searching ancestral websites such as Ancestry.com.Can you search for a vital record prior to submitting an application?
The fees you pay are for the search, not necessarily the vital record. Therefore, for a search to be performed, an application will need to be filled out and paid for prior.What kind of payments do you accept?
We accept all major credit cards, including but not limited to: Visa, MasterCard and Discover.What forms of identification do you accept?
We accept any of the following valid and current forms of identification (Driver’s License, State Identification card, Passport and/or Military Identification Card). If you cannot provide any of these forms of identification, please email us so we can provide you with more instructions.How do I track my order?
For the most current processing times, please visit our Track Order information page. In the event your estimated processing time has expired and you still haven't received the birth certificate, please email us or give us a call.Can I use the birth certificate I received to obtain a passport?
Yes, the birth certificates are official, raised seal – long form version birth certificates certified by the Florida Department of Health and accepted by all state and federal agencies suitable for obtaining a passport.How can I submit the items to you?
Please respond directly to your confirmation email with the item(s) as an attachment. You may also upload a scanned copy of your items by following this link. (Please let us know if you were unable to utilize either of these options).Can I place my order on hold so it doesn't expire?
Yes, please email us, and we will place your order on hold for as long as you need.