Frequently Asked Questions
1. How do I order a birth certificate online?
To order a birth certificate online, you must meet certain requirements.
If the individual listed on the record is 75 years old or older:
- You must correctly identify the record you are attempting to obtain. Please see FAQ #6 for more information.
If the individual listed on the record is 74 years old or younger:
- You must provide Item A, as well as be of an acceptable relationship to the individual on record. Please see FAQ #7 for more information.
- You must provide identification proving your identity. If ordering remotely, whether online or by mail, a notarized statement is also required. If ordering in person, the notarized statement is not required. Please see FAQ #18 for more information.
2. Are the certificates Long Form certified by the state of Texas?
Yes, the certificates are official, raised seal - long form version certificates certified by the Texas Department of State Health Services and accepted by all state and federal agencies. The certificates can be used for several identifying purposes including, but not limited to: obtaining a passport or state-issued driver’s license/identification card, travel, employment, social security, school, etc.
3. Are you affiliated with the state of Texas?
We are a privately-owned site, not affiliated with nor endorsed by the state of Texas or any other government agency. However, we are dedicated to maintaining a positive working relationship and reputation with all our clients and business associates, including the Texas Department of State Health Services’ Vital Statistics Unit.
4. What information is needed to place an order?
For all requested records, you will need to supply information as it appears on the original record.
- For birth certificate requests where the person listed is 75 years old or younger, the person making the request will need to provide proof of identity and their signature notarized – this is not required if the person listed is over 75 years old.
- For death certificate requests where the event occurred 25 years ago or sooner, the person making the request will need to provide proof of identity and their signature notarized – this is not required if the person’s death occurred over 25 years ago.
5. How much do the certificates cost?
Fees vary depending on the record being requested, ordering method and type of delivery chosen at checkout.
6. What if information from the original certificate is unknown?
Without providing accurate information as it appears on the original certificate, a vital record will not be released. If information is unknown, most of the time it can be found by searching ancestral websites such as Ancestry.com.
7. Can anyone request a certificate?
Only a qualified applicant can request a protected vital record. (Birth Certificate – if the person listed is 75 years old or younger; Death Certificate – if the event occurred 25 years ago or sooner). Qualified applicants include:
- Legal Guardian/Representative
Records that are not protected are considered open; anyone can order an unprotected/open record. (Birth Certificate – if the person listed is over 75 years old; Death Certificate – if the person’s death occurred over 25 years ago).
8. Do I need to provide an ID to order a certificate?
If the record being requested is protected (Birth Certificate – if the person listed is 75 years old or younger; Death Certificate – if the event occurred 25 years ago or sooner), Yes. A driver’s license, identification card, passport, or military ID are the most common that we see, however we accept several types of identification. If these examples aren't available to you, please see this complete list of acceptable primary and secondary forms of ID. If you do not have any acceptable form of identification to provide, you will need to ask another qualified family member to order on your behalf (see "Can anyone request a certificate?" answered above for more information on who can order for you). If the record is unprotected, No. You will not need to provide your identification.
9. Can I order outside the US?
Yes, but you will need to follow a few extra steps:
- In the application, enter your mailing address as: 123 OUTSIDE US Austin, TX 78754. When your order is complete, please email us with your foreign mailing address.
- Although you may not receive your certificate in the normal estimated time frame, please select "Expedited Express" delivery method.
- If requested, your Authorization Form will need to be notarized - which will also need to be authenticated by an apostille (provided after checkout) and the ID you provide will still need to be an approved form of identification.
10. Can you search for a record prior to submitting an application?
The fees you pay are for the search, not necessarily the record. Therefore, for a search to be performed, an application will need to be filled out and paid for prior.
11. How do I track my order?
For our most current processing times, please visit our Track Order information page. In the event your estimated processing time has expired and you still haven't received the certificate, please reply to your confirmation email, fill out the form below or give us a call.
12. Why did I received a text message from you?
The text message you received was a notification reminder that we are still waiting for an update from you. Please check the email address that was used in your application or fill out the form below, and we will provide you with more information.
13. Can I use the birth certificate I received to obtain a passport, if I select the reason for my request is to obtain a passport?
Yes, the certificates are official, raised seal - long form version certificates certified by the Texas Department of State Health Services accepted by all state and federal agencies suitable for obtaining a passport. There are no restrictions for this type of certificate.
14. How can I submit the item(s) to you?
Please respond directly to your confirmation email with the item(s) as an attachment. You may also upload a high-resolution picture image or scanned copy of your documents by following this link. (Please let us know if you were unable to utilize either of these options).
15. Can I place my order on hold so it doesn't expire?
Yes, please reply to your confirmation email or fill out the form below, and we will place your order on hold for as long as you need.
16. What forms of identification do you accept?
We accept several forms of identification. Valid and current driver’s license, identification card, passport or military ID are the most common that we see, however we accept several other types of identification. If these examples aren't available to you, please see this complete list of acceptable primary and secondary forms of ID. If you cannot provide any acceptable form of identification, please email us, so we can provide you with more instructions.
17. How do I locate a notary near me?
Here are some helpful links on how to locate a notary near you:
18. Why do you need a copy of my ID and the authorization form?
If the record you are requesting is protected (Birth Certificate – if the person listed is 75 years old or younger; Death Certificate – if the event occurred 25 years ago or sooner), an acceptable form of identification is required to prove the identity of the requestor. The notary verifies the signature of the person listed on the identification. This is a legal requirement to ensure the certificate is released to a qualified individual.